JOB DESCRIPTION JOB TITLE: Inside Sales Representative
DEPARTMENT: Administrative / Sales
REPORTS TO: Inside Sales Supervisor
DIRECT REPORTS: None
MAIN JOB RESPONSIBILITIES / FUNCTIONS: • Entering and confirming orders.
• Following up with customers via email, phone or mail.
• Inform customers of estimated delivery schedules, service contracts, warranties, or otherinformation pertaining to purchased products.
• Work closely with production and shipping managing customer shipments and expedites.
• Entering quotes for engineering to complete.
• Handling Customer Complaints / RMA’s and investigation.
• Completing open order reports and other various excel spreadsheets.
• Compile Job Travelers.
• Tracking and controlling sales orders.
• Sending samples to customers.
• Cold calling customer leads.
• Potential customer visits to evaluate needs or to promote product or service sales.
• Other tasks as assigned by Inside Sales Supervisor
REQUIREMENTS EDUCATION & EXPERIENCE
• High school degree, GED, or equivalent required. Post high-school education preferred.
• 2-3 years’ experience in an administrative, Customer Service and/or Inside Sales role.
• Reading mechanical and electrical blueprints.
• ERP / MRP system knowledge.
• Strong computer skills including Excel, Power Point and Word Proficiency (Microsoft Office).
• Manufacturing job shop exposure preferred, not required.
SKILLS • Scheduling and managing workflow.
• Communication – ability to effectively present information and respond to questions frommanagers, customers, and employees.
• Strong attention to detail.
• Organizational and prioritization.
• Active Listening – Giving full attention to what other people are saying, taking time tounderstand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation – Actively looking for ways to help people.
• Ability to manage multiple projects at one time and be flexible to meet changing requirements.
• Problem solving skills to accurately define, analyze, break down, and solve complex problems.
• Ability to work independently.
• Customer friendly attitude.
JOB DESCRIPTION JOB TITLE: QC Specialist
DEPARTMENT: Quality
REPORTS TO: Quality Manager
DIRECT REPORTS: None
MAIN JOB RESPONSIBILITIES / FUNCTIONS: • Interacting with external customers and suppliers regarding product nonconformances, conduct failure analysis, when required.
• Preparing and approving the documentation required to be shipped with the product. Generating accurate Certificate of Conformance for products, as required.
• Initiate internal and external Corrective Actions (CAR’s / SCAR’s), when needed.
• Responsible for providing support in quality related functions, such as incoming inspection, first articles, and investigation of customer returned products (RMA’s).
• Performs other duties as needed or assigned.
REQUIREMENTS EDUCATION & EXPERIENCE
• General education, with basic computer skills (Microsoft Office).
• Knowledge of ISO Quality System requirements.
• Knowledge and understanding of AS9100 standard a plus.
• Ability to read blueprints, and use basic visual and mechanical inspection tools.
• Ability to analyze discrepant products to determine root cause, identify and implement corrective actions.
• Ability to trend data and provide reports to management.
SKILLS
• Good written and verbal communication skills.
• Be able to present information to management team and employees in a broad audience.
• Highly organized and consistent.
• Ability to quickly adapt to change, cooperate with, and elicit cooperation from others.
JOB DESCRIPTION JOB TITLE: Warehouse Supervisor
DEPARTMENT: Fabrication / Warehouse Department
REPORTS TO: Plant Manager
DIRECT REPORTS: Warehouse Personnel
MAIN JOB RESPONSIBILITIES / FUNCTIONS: Summary: Maintains physical receiving (confirmation of incoming), warehousing, material maintenance and any related operations.
• Responsible for the direction, training, and development of warehouse personnel.
• Receive and count incoming product while auditing for defects or shortages.
• Report shortages, defects, goods used or issued, and expenditures into EPICOR (ERP system) and inventory reports for analysis.
• Issue or distribute product or materials, including physically delivering items to the manufacturing floor and offices.
• Order inventory or shipping materials when needed while working with purchasing and management regarding stock procurement and availability.
• Cut plastics and run metal preparation machines when required.
• Building pallets and crates when needed, including banding, wrapping and restocking boxes.
• Cycle Count on a daily basis.
• Comply with safety regulations and maintain clean and orderly work areas.
• Forklift operation.
• Other duties and responsibilities assigned.
REQUIREMENTS EDUCATION & EXPERIENCE
• High school degree, GED, or equivalent.
• Associates Degree or 3-4 years’ experience in a Supervisor or leadership role.
• Required COMPUTER- LITERATE.
• Enterprise Resource Program Experience (EPICOR, SAP, ORACLE).
• Versatile warehouse knowledge and inventory management.
SKILLS
• Critical Thinker – ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Proven team player who thrives on diving into the job and getting their hands dirty.
• Problem solving aptitude by accurately defining, analyzing, breaking down, and solving complex problems.
• Driving desire for personal and organizational improvement.
• Strong attention to detail and quality conscious.
• The ability to enforce good housekeeping, safety and sanitation regulations in daily routine.
WORK CONTEXT
• Exposure to contaminants or hazardous conditions with inks and chemicals.
• Personal Protective Equipment includes safety glasses, gloves, lab jackets, hearing protection, hard hats, and steel toed boots.
• Loud noise levels and exposure to hot and cold temperatures.
• Outdoor work activities and weather exposure.
• Majority of position is standing.
• Time Pressure.
• Importance of being exact or accurate.
• Ability to lift up to 50 lbs. of product.
• Must have a valid driver’s license.
JOB DESCRIPTION JOB TITLE: Quality Technician - Wausau
DEPARTMENT: Quality
REPORTS TO: Quality Engineer
DIRECT REPORTS: None
MAIN JOB RESPONSIBILITIES / FUNCTIONS: • Perform inspections on incoming material or to release products to shipping
• Process documentation such as test results, inspections, travelers, etc., and creating/moving the documentation on the network for transmittal to the customer
• Provide support in quality related functions such as CARs, CAPAs, SCARs, and investigating customer returns (RMAs)
• Perform and generate accurate First Article inspection reports in accordance with customer prints and specifications
• Prepare customer required documentation & certificates (CofCs)
• Perform other duties as needed or assigned
REQUIREMENTS EDUCATION & QUALIFICATIONS
• High School diploma or GED
• Background in electronics a plus
• Must be competent with Microsoft Word, Excel, and Outlook
• Ability to analyze discrepant products to determine root cause, identify and implement corrective actions
EXPERIENCE
• Using basic inspection tools (calipers, micrometers, multimeters, optical comparators)
• ISO 9001 Quality System
• Interpreting engineering drawings, customer prints & electronic schematics/pinouts
• Working in an Enterprise Resource Planning (ERP) system, Epicor a plus
SKILLS
• Positive attitude & influence
• Ability to clearly communicate verbally and in writing
• Highly organized and consistent
• Excels with minimal supervision, self-directed
• Ability to quickly adapt to change, cooperate with, and elicit cooperation from others
• Must be able to work under pressure and remain flexible, with good work attendance
• Commitment to quality and the quality improvement process
JOB DESCRIPTION Job Title: Wausau Digital Print Technician
Department: Manufacturing Operations
Reports To: Printing Team Lead
SUMMARY Service our customers as a member of our Printing team. Focus on Digital Printing of graphics running our HP5600 Indigo Digital Press.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Set-up & operate the digital printer producing graphic overlays
• Set-up & operate screen printing press for back-up colors or textures
• Check for ink coverage and density, alignment and registration
• Production related trouble shooting
SUPERVISORY RESPONSIBILITY
• N/A
QUALIFICATIONS
• Able to work independently with good analytical & problem-solving skills
• Good eye for small detail & color deficiencies
• Superb mechanical, math & reading abilities
• Quality focus
• Strong organization & prioritization skills
EDUCATION & EXPERIENCE
• High school degree, GED or equivalent
• Additional Graphic Arts education a plus (Adobe Illustrator)
• Digital printing experience a plus
MAIN JOB RESPONSIBILITIES / FUNCTIONS:
• Mixing and preparation of inks for production (two shifts).
• Accurate documentation of formula files.
• Examine job orders to determine quantities, stock specification, colors or special printing instructions.
• Verify the substrate and ink meet the specifications for a given job.
• Color matching.
• Monitor inventory levels on a regular basis, ordering or requesting additional supplies, as necessary.
• R & D – Developing new ink applications.
• Perform other duties as assigned.
REQUIREMENTS EXPERIENCE
• 2 – 3 years of formulating inks for the printing industry on plastics, aluminum or rigid substrates preferred.
• Working with back lit color formulations.
• Familiarity in using different types of color measurement tools.
• Proficient in Excel and Word.
EDUCATION & QUALIFICATIONS
• High school degree, GED, or equivalent.
• Additional Graphic Arts education a plus.
• Color matching accuracy.
• Numerical accuracy.
• Organizational skills a must.
• Visual color discrimination.
• Ability to lift up to 75 lbs.
• Ability to stand for long periods of time.
• Mathematical skills a must, able to equate decimals and percentages.
• Be able to use a ruler and caliper.
• Analytical and problem solving.
• No color deficiencies.
• Ability to read blueprints.
• An understanding of various industry color measurement instruments and ink rheology’s.
• Superb organization and prioritization.
• Creative thinker – ability to develop, design, or create new applications, ideas relationships, systems or products, including artistic contributions.
• Ability to analyze and interpret technical information and procedures.
• Team player – work with supervisors, co-workers, and subordinates in person, over the phone or via email.
WORK CONTEXT
• Exposure to contaminants or hazardous conditions with inks and chemicals.
• Personal Protective Equipment includes safety glasses, gloves and lab jackets.
• Majority of position is standing.
• Time Pressure.
• Importance of being exact or accurate.
MAIN JOB RESPONSIBILITIES / FUNCTIONS:
• Set up, feed and operate screen presses efficiently referencing blueprints and job jackets, while maintaining high quality and performance standards.
• Check for ink coverage and density, alignment and registration.
• Production related trouble shooting.
• Inspect printed materials or other images to verify quality.
• Collect samples of materials or products for testing.
• Clean-up of equipment at job completion.
• Successfully cross train into other areas of the department, including prepress.
• Completing all documentation for production requirements.
• Maintain clean working area.
• Perform other duties as assigned.
REQUIREMENTS EXPERIENCE
• Printing operation on plastics, aluminum or rigid substrates preferred, not required.
• Machine operation preferred, not required.
EDUCATION & QUALIFICATIONS
• High school degree, GED, or equivalent.
• Additional Graphic Arts education a plus.
• Excellent physical condition and able to lift up to 50 lbs.
• Ability to stand for long periods of time.
• Good mechanical, math and reading abilities.
• Be able to use a rule and caliper.
• Analytical and problem-solving skills.
• Good eye for small detail inspection & no color deficiencies.
• Ability to read blueprints.
• Dexterity and Arm-Hand Steadiness – ability to quickly move hands, arms, fingers to grasp, manipulate or assemble and the ability to keep hand and arm steady.
• Superb organization and prioritization.
• Coordination – adjusting actions in relation to others’ actions.
• Operation and Control – controlling operations of equipment or systems.
• Some computer knowledge.
• Quality Conscious
• Team Player.
WORK CONTEXT
• Exposure to contaminants or hazardous conditions with inks and chemicals.
• Personal Protective Equipment includes safety glasses, gloves and lab jackets.
• 100% standing position.
• Time pressure.
MAIN JOB RESPONSIBILITIES / FUNCTIONS:
• Set up, feed and operate screen presses efficiently referencing blueprints and job jackets, while maintaining high quality and performance standards.
• Check for ink coverage and density, alignment and registration.
• Production related trouble shooting.
• Inspect printed materials or other images to verify quality.
• Collect samples of materials or products for testing.
• Clean-up of equipment at job completion.
• Successfully cross train into other areas of the department, including prepress.
• Additional duties as assigned.
KEY METRICS
• Setting up and running screen print operation.
• Reading prints and job travelers.
• Counting parts and inspection.
REQUIREMENTS EDUCATION & QUALIFICATIONS
• High school degree, GED, or equivalent.
• Additional Graphic Arts education a plus.
EXPERIENCE
• Printing operation on plastics, aluminum or rigid substrates a plus but not a requisite.
• Machine operation a plus but not a requisite.
SKILLS & ABILITIES
• No color deficiencies.
• Ability to read blueprints.
• Analytical and problem-solving skills.
• Dexterity and Arm-Hand Steadiness – ability to quickly move hands, arms, fingers to grasp, manipulate or assemble and the ability to keep hand and arm steady.
• Superb organization and prioritization.
• Coordination – adjusting actions in relation to others’ actions.
• Operation and Control – controlling operations of equipment or systems.
• Excellent physical condition and able to lift up to 50 lbs.
• Ability to stand for long periods of time.
• Some computer knowledge.
• Good mechanical, math and reading abilities.
PERSONAL ATTRIBUTES
• Good eye for small detail.
• Ambitious, energetic, quality conscience.
• Driven and results oriented.
• Self-directed multi-tasker and works well under pressure.
• Professional approach.
• Team player – work with supervisors, co-workers, and subordinates in person.
WORK CONTEXT
• Exposure to contaminants or hazardous conditions with inks and chemicals.
• Personal Protective Equipment includes safety glasses, gloves and lab jackets.
• 100% standing position.
• Time pressure.
• Importance of being exact or accurate.
MAIN JOB RESPONSIBILITIES / FUNCTIONS:
• Running of laminators, steel rule die, hole punch, power cutter, laser, and knife cutter
• Production related trouble shooting
• Successfully cross train into other areas of the department
REQUIREMENTS EDUCATION & QUALIFICATIONS
• High school diploma or equivalent a must
EXPERIENCE
• 1-2 yrs. manufacturing experience
SKILLS
• Machine Operation experience.
• Excellent physical condition and able to lift up to 50 lbs
• Able to sit or stand for long periods of time
• Good mechanical, math and reading abilities
• Be able to use a ruler and caliper and read and interpret gauges
• Analytical and problem-solving skills
PERSONAL ATTRIBUTES
• Good eye for small detailed inspection
• Self-motivated
• Ambitious and energetic
• Quality conscious
• Team player
JOB SUMMARY
Under supervision assemble and test basic forms of electronic control products. Package, label and prepare finished goods for shipment or stock. Utilize assembly drawings and job tickets to manufacture quality products.
PRIMARY DUTIES AND RESPONSIBILITIES
• Using job tickets and assembly drawings build basic forms of electronic control products
• Position, align, and adjust parts for proper fit and assembly
• Correctly record number of products tested or built on job tickets
• Utilize the ERP system to input job ticket data
KEY METRICS
• On-time performance *
• Customer returns *
• Build plan-to-actual job performance *
*These metrics will be measured as a group
SECONDARY DUTIES AND RESPONSIBILITIES
• With guidance from upper level production assemblers perform quality checks on products and parts to verify conformance to assembly drawings
• Verify package quantity to ensure orders are complete
• Use various forms of production tools and equipment
• Attach part identification labels to parts
• Other duties and responsibilities as assigned
SUPERVISORY RESPONSIBILITY
• None
QUALIFICATIONS
Education
• High school diploma or equivalent
Experience
• Production and manufacturing experience is a plus
• Manufacturing job shop environment experience preferred
Personal Attributes
• Proven team player
• Driven and results oriented
• Professional approach
• Ability to be flexible to meet changing requirements
PRIMARY WORK SCHEDULE: Monday - Thursday
MAIN JOB RESPONSIBILITIES / FUNCTIONS:
• Perform in-process inspection during printing operation
• Assist press operator, including clean-up – keeping press downtime to a minimum
• Operate all color computer equipment in the department
KEY METRICS
• Counting accuracy
• Detailed vision accuracy
SECONDARY DUTIES AND RESPONSIBILITIES
• Cross train in other areas of the plant as required
REQUIREMENTS EDUCATION & QUALIFICATIONS
• High school diploma or equivalent a must
EXPERIENCE
• 1-2 years’ work experience working in a manufacturing facility
• 1-2 years’ experience working with printing a plus
SKILLS
• Good eye for small detailed inspection
• Able to sit or stand for long periods of time
• Good organizational skills
• Good basic math skills and be able to use a ruler
• Some computer background
PERSONAL ATTRIBUTES
• Ambitious, energetic and quality conscious
• Good attendance
• Team player, willing to work independently