FAQ's - Wilson-Hurd

Where are Wilson-Hurd's corporate headquarters located?

Our corporate headquarters are located in Wausau, WI.

How can I schedule a visit to one of your locations?

To schedule a visit at our Wausau, WI location or Berlin, WI plant, please contact one of our Business Development Representatives.

Where are your sales offices located?

To find the nearest Wilson-Hurd sales office to your location, please visit our Sales Office Locator.

Do you have off-shore facilities?

In addition to our domestic manufacturing plants, Wilson-Hurd is also able to source parts from our Asian Manufacturing partners. We use this supply chain for projects involving labor intensive assemblies and price sensitive components. For Asian supplied parts, we conduct final testing and inspection at our Wausau plant prior to shipping the parts to our customers.

How can I apply for a job at Wilson-Hurd?

If you are interested in working at Wilson-Hurd, please visit our Employment Opportunities page to browse current job openings and submit a resume.

How can I sign up for Wilson-Hurd's e-newsletter?

You can sign up for our e-newsletter by filling out the sign-up form at the bottom of every page, or by filling out our Contact Us form.

What certifications do you have?

Wilson-Hurd has achieved ISO 9001:2015 Certification for our Wausau and Berlin locations. For more information, please visit our Quality page.

What manufacturing capabilities do you offer?

For an extensive list of our manufacturing capabilities, please visit our Capabilities page.

What if my project requires a manufacturing process that you don't currently offer?

At Wilson-Hurd, we are proud to offer flexible manufacturing processes. If there is a piece of equipment we don't have that is vital to your project, our production team would be happy to discuss your project with you to determine what solution we can offer.

Orders

How do I request samples of your products?

To request product samples, please complete and submit the Sample Request Form.

How do I request a quote?

You can easily request a quote by filling out our Quote Request Form, or by sending us an e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it..

How long does it take you to quote a part?

Due to the custom nature of our products, we are not able to provide a general time frame for quoting projects. Please contact one of our Business Development Representatives for an estimated time frame.

Is artwork required?

Artwork is not required. Our engineering and design teams would be happy to assist you in creating your artwork.

What type of artwork do you accept?

We accept the following file formats:

AutoCAD (2D)
Solidworks (3D)
IGES (3D)
STEP (3D)
DXF (2D)
Gerber (PCB) – include dimensional of your part in one of the other formats
Adobe Illustrator (Graphics) – include dimensions of your part along with embedded fonts or font files
Corel Draw (Graphics) – include dimensions of your part
PDF (Graphics or Dimensional Support) – with embedded fonts (Graphics)
Postscript (Graphics) – with embedded fonts

How do I submit my artwork?

Please visit our Artwork Submission page, or fill out a Request a Quote form to submit artwork. If you have any problems submitting your artwork, please contact us.

Do you provide prototypes?

Prototypes can be ordered with minimal cost to you. Please contact your nearest Wilson-Hurd sales representative for further information.

What is the lead time for prototypes?

Due to the custom nature of our products, it is difficult to offer a general lead time on prototypes. Please contact one of our Business Development Representatives for more information.

What is the lead time for production orders?

Due to the custom nature of our products, it is difficult to offer a general lead time on production orders. Please contact one of our Business Development Representatives for more information.

How can I check on the status of an order?

To receive tracking information or an update on the status of your order, please contact one of our Business Development Representatives.

Can you ship before the scheduled due date?

Occasionally we are able to successfully expedite your order to ship before the scheduled due date, however we cannot guarantee an expedite request if the requested ship date is earlier than the quoted lead time. To submit an expedite request, please contact one of our Business Development Representatives.

What are your payment terms?

Our standard payment terms are Net 30.

Do you accept credit card payments?

Yes, we do accept credit card payments; however there is a 3% service charge.

Do you offer early pay discounts?

We do not offer early pay discounts at this time.

What type of warranty do you offer on your products?

For warranty information please contact one of our Business Development Representatives.

Electronic Control Products

What kind of Electronic Control Products do you offer?

We specialize in Membrane Switches, PiezoPanels, Elastomeric Keypads, Capacitive Switches and Touchscreens.

What are your Electronic Control Product manufacturing capabilities?

We offer an extensive list of manufacturing capabilities for our Electronic Control Products, including product design & manufacturing, injection molded plastic, machined back panels, zinc & aluminum castings, electronics, vandal proof keypads, force sensing resistors, and backlighting. For more information please visit our Electronic Control Products Capabilities page.

What types of Backlighting do you offer?

We offer LEDs, EL, fiber-optic, and light-guide film backlighting in our Electronic Control Products.

Do you manufacture both resistive and capacitive touchscreens?

Yes. We are able to manufacture either resistive or capacitive touchscreens. For more information please visit our Touchscreens page.

What is the difference between a flex membrane switch, and a membrane switch assembly?

A Flex Membrane Switch is typically a printed circuit on a flexible material. It is the most basic type of membrane switch, and is an inexpensive alternative with long lasting performance. A Membrane Switch Assembly contains printed circuit boards or back panels, and is more suitable for harsher environments. For more information please visit our Membrane Switches page.

For Electronic Control Product orders, do I have to order prototypes or can I place a production order right away?

We strongly recommend that you order prototypes before placing a production order so that we can prove out tooling, and make sure everything has the proper fit, form, and functionality that your specific project requires. Please contact one of our Business Development Representatives for more information.

Are your projects safe to use in harsh environments, like extreme temperatures or chemical exposure?

We excel at challenging designs, especially those that will be used in harsh environmental applications. If this is something that your part would require, our team of engineers would be happy to collaborate with you to meet these specifications.

Do any of your products have a completely sealed design, in case of water or chemical exposure?

A number of our Electronic Control Products offer a completely sealed design, including Membrane Switches, Elastomeric Keypads, and PiezoPanels. Our engineering team would be happy to collaborate with you to meet any unique specifications.

If an assembly requires it, are you able to provide a clean room environment for electronic control products?

As part of the production process for our electronic control products, we utilize a clean room equipped with the latest assembly and production equipment. For more information please visit our Electronic Control Products Capabilities page.

Do you test your products before they leave your facility?

Before your electronic control product is sent out to you, a final test and inspection is conducted to ensure excellent quality and functionality. Our goal is to provide you with an all-inclusive manufacturing process. For more information please visit our Quality page.

What if my part needs to meet specific standards, and requires a unique test plan to ensure product quality?

Our manufacturing engineers would be happy to collaborate with you to develop a test plan exclusively for your project. For more information on product testing and quality, please visit our Quality page.

Printed Electronics

What materials can printed electronics be printed on?

Our Printed Electronics division is able to print on polyester, polycarbonate, polyimide, and FR-4. Substrates can then be coated to protect the printed pattern. For more information, please visit our Printed Electronics page.

What type of inks, coatings, and plating can you use?

Inks, coatings and plating used for printed electronics include: silver, copper, aluminum, nickel, gold, and silver/carbon. For more information, please visit our Printed Electronics page.

Point-of-Purchase Displays

What type of point-of-purchase products do you create?

We specialize in illuminated displays and overlays, counter displays, logo plates and components, graphic overlays, signage, and cosmetic appliqués. For more information please visit our Point-of-Purchase Products page.

What are your Manufacturing Capabilities for point-of-purchase displays?

We are able to provide custom color matching, embossing, debossing, folding, forming, die-cutting, hole-punching, digital, screen, litho, & large-format printing, and laser-cutting. For more information please visit our Point-of-Purchase Capabilities page.

What electronics can you incorporate into your point-of-purchase displays?

We are able to incorporate various types of LED lighting, motion sensors, turn tables, video monitors, and more. For more information please contact one of our Business Development Representatives.

How detailed are your custom color matching capabilities?

We utilize a full service color lab using solvent & UV based chemistries. We are able to offer a computer match of reflected or transparent color, and can also test capabilities for flexibility, hardness, solvent, & UV resistance. For more information please visit our Point-of-Purchase Capabilities page.

Do you offer any specialty inks?

Currently we are able to offer a long list of specialty inks including metallic, mirror, ever-changing, pearlescent, sparkle, thixotropic, crinkle, translucent & transparent backlit, textures, chalk-board, dry-erase, phosphorescence, selective hard-coats, soft touch, and screened adhesives. For more information please visit our Point-of-Purchase Capabilities page.

What materials are available for point-of-purchase displays?

Custom point-of-purchase display components are available in a wide selection of materials including aluminum, plastic, vinyl, acrylic & brass. For more information, please visit our Point-of-Purchase Materials page.

What type of aluminum finishes do you offer?

We offer a wide variety of aluminum finishes including brushed, satin, brite, cosmetic brite, linen, and mill. We can do glossy, matte, or semi-gloss on any aluminum finish, and we are able to match the color of the finish to any custom color. For more information on our aluminum finishes, please visit our Point-of-Purchase Capabilities page.

What are the maximum dimensions you can print?

Our maximum dimensions differ based on which form of printing we are using for your project:

Digital Printing: up to 4' x 8'
Screen Printing: up to 30" x 40"
Litho Printing: up to 24" x 32"
Roller Coating: up to 24" x 60"

What is the maximum substrate thickness that you can use for Digital Printing?

Digital printing can be processed on a large variety of substrates up to 2" in thickness.

What if my product is large or oddly shaped, are you still able to safely ship it to me?

Our team would be happy to develop packaging that is tailored to your project's specifications to ensure that it arrives to you safely.

Can you blind ship my order to my customer?

Yes, we can provide blind drop shipping.

Medical Contract Manufacturing

What Medical Contract Manufacturing services do you provide?

We provide the best in-class Medical Device Contract Manufacturing services including PCB Board assembly, box build, testing, and fulfillment services. Product categories we specialize in include: disposable printed electrodes for EKG sensor arrays, hydrogel based printed sensors for respiratory monitoring, device assembly and manufacturing, and medical quality cables. For more information about our Medical Contract Manufacturing division, please visit our Medical Contract Manufacturing Page.

Nameplates & Dials, Overlays, Panels

What is the standard lead time for Nameplates & Dials, Overlays, Panels?

The standard lead time is 15 business days. For orders that need artwork approval, the order is given 12 business days, but it may be delayed depending on how quickly we receive approval. Orders requiring special material may have a longer lead time. Due to the custom nature of our orders, we highly recommend you contact one of our Business Development Representatives for a lead time specific to your order.

What materials do you offer?

We offer a wide variety of materials for Nameplates & Dials, Overlays, and Panels, including polycarbonate, polyester, acrylic, vinyl, aluminum, stainless steel, brass, & cold-rolled steel. If there is a material you are interested in that we do not have listed please feel free to contact us. For more information on materials please visit our Nameplates & Dials, Overlays, Panels Capabilities page.

What options are available for Nameplates & Dials, Overlays, Panels?

We are able to offer domed nameplates, embossing, debossing, selective texturing, colored LED windows, folding, forming, die cutting, laser cutting, and hard-coating. To see more, please visit our Nameplates & Dials, Overlays, Panels Capabilities page.

What type of aluminum finishes do you offer?